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Lowe's Companies - Sylva, NC
posted 4 days ago
- Entry Level
Sylva, NC
10,001+ employees
Building Material and Garden Equipment and Supplies Dealers
About the position
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.
Responsibilities
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver the best customer service.
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Requirements
- 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 Months Experience using common retail technology, such as smart phones and tablets.
- Reading, writing, and performing basic arithmetic (addition and subtraction).
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
Nice-to-haves
- 6 months of Retail and/or customer service experience.
- Bi-lingual skills.
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
Benefits
- Multiple top-tier health insurance options.
- Tuition assistance program.
- Company-matching 401(k) and optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
