Retail Sales Representative

Tcc Wireless - Naperville, IL

Part-time - Entry Level

Naperville, IL

Telecommunications

About the position

The Retail Sales Representative (RSLSREP) at T-Mobile Premium Retailer - TCC Wireless is responsible for connecting customers with the T-Mobile brand in a fast-paced and energetic retail environment. This role focuses on providing exceptional customer service, driving sales, and building lasting relationships with customers and colleagues. The RSLSREP plays a crucial role in achieving revenue goals and ensuring compliance with company policies while maintaining the store's appearance and operations.

Responsibilities

• Provide world-class customer service by greeting customers, answering phones, and assessing their needs.
• Drive monthly revenue goals by acquiring new customer accounts and maximizing existing accounts.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Assist store management with opening, closing, and operating the retail facility, including cash handling and inventory management.
• Ensure compliance with all company policies and procedures.
• Maintain store appearance and cleanliness according to retail standards.
• Explore customer needs through thoughtful questions and support with service activations, changes, and bill payments.
• Achieve assigned performance metrics.

Requirements

• High School Diploma or GED
• At least 18 years of age
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States
• Ability to work nights, weekends, and holidays in a retail environment
• Excellent written, verbal, and interpersonal communication skills
• Reliable transportation
• Ability to stand for long periods on the sales floor
• Ability to move and/or lift up to 25 pounds

Nice-to-haves

• Professional, energetic, honest, patient, and empathetic demeanor
• Problem-solving and analytical skills
• Planning and decision-making abilities

Benefits

• Aflac Insurance
• 401k match
• Phone service discounts
• Development and growth opportunities