Retail Sales Representative

$41,600 - $41,600/Yr

Tcc Wireless - Hanover Park, IL

Part-time - Entry Level

Hanover Park, IL

Telecommunications

About the position

The Retail Sales Representative (RSLREP) at T-Mobile Premium Retailer - TCC Wireless is a part-time role focused on providing exceptional customer service in a fast-paced retail environment. The RSLREP serves as the primary connection between customers and the T-Mobile brand, driving sales and fostering long-lasting relationships with customers and colleagues alike. This position requires a passion for the wireless industry and a commitment to achieving performance metrics while maintaining store standards.

Responsibilities

• Provide world-class customer service by greeting customers, answering phones, and assessing their needs.
• Drive monthly revenue goals by acquiring new customer accounts and maximizing existing accounts.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Assist store management with opening, closing, and operating the retail facility, including cash handling and inventory management.
• Ensure compliance with all company policies and procedures.
• Maintain store appearance and cleanliness according to retail standards.
• Explore customer needs through thoughtful questions and support with service activations, changes, and bill payments.
• Achieve assigned performance metrics.

Requirements

• High School Diploma or GED
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States
• Ability to work nights, weekends, and holidays in a retail environment
• Excellent written, verbal, and interpersonal communication skills
• Reliable transportation
• Ability to stand for long periods on the sales floor
• Ability to move and/or lift up to 25 pounds

Nice-to-haves

• Professional, energetic, honest, patient, and empathetic demeanor
• Problem-solving and analytical skills

Benefits

• Aflac Insurance
• 401k match
• Phone service discounts
• Development and growth opportunities