Retail Sales Representative

Big Rig Chrome Shop - Oshkosh, WI

Full-time

Oshkosh, WI

Repair and Maintenance

About the position

The Retail Sales Representative is responsible for providing exceptional customer service by assisting customers in person and over the phone to find the right heavy-duty truck parts. This role involves direct interaction with customers, processing sales transactions, and maintaining knowledge of product developments to effectively meet customer needs.

Responsibilities

• Greets all walk-in/phone customers, providing excellent customer service.
• Gathers customer and/or product information to determine customer needs.
• Recommends, advises, & assists customer with products based on their needs.
• Processes sales and other transactions, as needed.
• Demonstrates products to customers, explaining technical product/service information.
• Keeps up with all new product development & any changes to relay to customers.
• Answers customer questions as they arise.
• Monitors and cleans work areas as required.
• Arranges services and/or delivery of goods, notifying warehouse/delivery/shop personnel as needed.
• Provides 2nd mile customer service standards in every customer interaction.
• Performs other duties as assigned.

Requirements

• High School diploma or GED equivalent needed.
• Previous sales and customer service-related experience required.
• Any further education/experience in Sales field preferred.