Retail Sales Representative

Truvista Communications - Great Falls, SC

Full-time - Entry Level

Great Falls, SC

501-1,000 employees

Telecommunications

About the position

The Retail Sales Representative at TruVista Communications is responsible for consulting with potential customers to match their needs with the company's services, which include high-speed fiber internet, TV, phone, security, and wireless services. This role is crucial for adding and retaining customers by providing exemplary customer service and achieving sales objectives.

Responsibilities

• Solicit and sell new or upgrade services to both new and existing customers
• Manage sales leads by tracking and following up to close new sales and customer upgrades
• Work with TruVista sales and operations team members to generate sales leads
• Review existing customer accounts to identify and close new sales and service upgrades opportunities
• Provide world-class customer service to customers, process orders for service installation, activation, or change in service
• Determine charges for services requested, collect deposits, prepare change of address records, and issue discontinuance orders
• Take ownership of customer complaints concerning billing or services rendered
• Perform other work-related duties as assigned

Requirements

• High school diploma or GED, or equivalent combination of education and experience
• 1 year of related experience and/or training
• Industry experience and sales experience is preferred

Nice-to-haves

• Experience in sales
• Familiarity with Microsoft Word, Excel, Outlook, and order processing software