Retail Sales Representative

$28,080 - $35,360/Yr

T-Mobile US - Pittsburgh, PA

Part-time,Full-time - Entry Level

Pittsburgh, PA

Telecommunications

About the position

The Retail Sales Representative at T-Mobile, under Wireless Vision, is responsible for providing exceptional customer service and representing the T-Mobile brand. This role involves meeting customers' wireless needs, achieving sales goals, and participating in marketing efforts to attract new business. The representative will work collaboratively with the store team to ensure a positive shopping experience and maintain store standards.

Responsibilities

• Provide exceptional customer service to individuals visiting the Wireless Vision store.
• Exceed monthly revenue goals through acquiring new customer accounts and maximizing existing customers' accounts.
• Participate in marketing efforts to solicit new business, including outbound calling and community involvement.
• Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
• Work with store management in opening, closing, and operating the retail facility, including cash handling and inventory count.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Share customer experience insights with the team and management.
• Ensure maintenance of store appearance and individual work area according to retail standards.
• Assist customers with service activations, changes, and bill payments.
• Engage in service selling and right fitting the customer with appropriate technology solutions.

Requirements

• Minimum of 6 months experience in retail or another customer-focused environment.
• Excellent written and verbal communication skills.
• Professional, energetic, and positive attitude.
• Completed High school diploma or GED.
• Flexible scheduling availability.

Nice-to-haves

• Bilingual preferred in certain locations.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Flexible schedule