["Retail Sales Supervisor","Retail Sales Supervisor"]

Bob's Discount Furniture - Winchester, VA

Full-time - Mid Level

Winchester, VA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Sales Supervisor at Bob's Discount Furniture plays a crucial role in driving the company's success and growth in the retail sector. This position focuses on leading a motivated sales team in a supportive and honest shopping environment, ensuring that customers receive exceptional service while achieving sales goals. The supervisor will utilize advanced technology to coach and train the team, fostering a culture of continuous improvement and customer satisfaction.

Responsibilities

• Open and close the showroom according to company policy and expectations.
• Oversee the sales floor to ensure the highest level of customer service and maximum average sale.
• Continuously train, coach, and mentor the Guest Experience team.
• Exhibit an enthusiastic presence in the showroom and adhere to sales floor guidelines.
• Practice 'Management Involvement' to assist the Guest Experience team in delivering high-caliber service.
• Conduct Bob's Huddles and Drills with enthusiasm to create a fun and educational environment.
• Coach the team to meet customer needs and company expectations based on Bob's Mystery Shop Guidelines.
• Train and ensure the team follows Bob's 7 Steps of Selling for a consistent service experience.
• Engage in ongoing e-learning and training modules to enhance product knowledge.
• Actively build the Bob's Brand by encouraging customers to rate the service.
• Complete the sales process and ensure all required processes are done accurately and timely.
• Maintain the showroom to ensure it is customer-ready at all times.

Requirements

• Ability to lead and manage people effectively.
• Strong analytical, critical thinking, and problem-solving skills.
• Sound judgment and decision-making abilities.
• Effective communication skills and active listening.
• Ability to motivate oneself and others.
• Proven time management skills for oneself and others.
• Ability to identify root causes and improve processes.
• Capability to set clear goals and expectations.

Nice-to-haves

• 3 years minimum successful supervising in a customer service environment.
• 3 years minimum supervisor/management experience.
• Experience in retail and sales leadership.