Retail Sales Supervisor

Bob's Discount Furniture - Winchester, VA

Full-time - Mid Level

Winchester, VA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Our Retail Sales Supervisors are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's, you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! As champions of the “Bob's Way,” our Retail Sales Supervisors find satisfaction in leading a motivated, driven, commission sales team in a low-pressure, honest, gimmick-free, and enjoyable shopping environment. "No phony sales, no phony gimmicks, just everyday low prices and value! We call it the Bob's Way because no one does it better!" - Bob Kaufman, Founder and President Emeritus. Our Retail Sales Supervisor will utilize some of the best technology in the retail furniture industry to coach, train, and lead a team of Retail Guest Experience Specialists to make our customers' furniture dreams come true. This role involves working alongside our customers to understand their design wants and budget needs while striving to exceed commission sales goals in a welcoming retail environment. In our New Concept Store, we combine visual displays and online product catalogs to provide a fresh approach to the furniture buying experience. The Retail Sales Supervisor will play a crucial role in this innovative environment, ensuring that the showroom is customer-ready at all times and that the team is equipped to deliver exceptional service.

Responsibilities

• Open and close Showroom according to Bob's Policy and Company expectations.
• Oversee sales floor with the goal of assuring the highest level of service to customers, highest closing rate, and maximum average sale.
• Ensure continuous training, coaching, and mentoring of the Guest Experience team.
• Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations.
• Practice 'Management Involvement' consistently to assist the Guest Experience team in performing a high-caliber customer service and sales-centric experience.
• Perform Bob's Huddles and Drills with high enthusiasm, setting the stage for the day's activities, creating a fun and learning-filled environment.
• Coach to Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations.
• Train, observe, and ensure the Guest Experience team is following the Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service-centric experience.
• Engage in ongoing E-Learning and other training modules provided by Bob's to continue to educate and enhance product knowledge.
• Actively build the Bob's Brand by asking Bob's Customers to rate our service.
• Engage and complete the sales process and Customer-centric service by ensuring that all required processes are completed accurately and timely.
• Work to ensure that Bob's Showroom is customer-ready at all times.

Requirements

• Ability to lead and manage people.
• Ability to display analytical, critical thinking, and problem-solving skills.
• Ability to use sound judgment and practice sound decision-making.
• Ability to actively listen, communicate effectively, and utilize communication tools appropriately.
• Ability to motivate self and others.
• Proven ability to effectively manage one's own time and the time of others.
• Proven ability to identify root cause and manage and improve processes.
• Ability to set clear goals and expectations.

Nice-to-haves

• 3 years minimum successful supervising Customer Service environment.
• 3 years minimum Supervisor/Management experience.
• Retail and Sales leadership experience.

Benefits

• Competitive compensation
• Outstanding benefits
• Opportunities for career growth
• Training in a professional, fun, fast-paced work environment