Retail Sales Supervisor

PUMA

Full-time - Mid Level

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Sales Supervisor at PUMA is responsible for driving sales performance and ensuring high standards of customer service within the store. This role involves managing daily operations, coaching staff, and maintaining compliance with company policies while fostering a vibrant team spirit. The supervisor will spend a significant amount of time on the sales floor, engaging with customers and leading by example to achieve sales and profitability goals.

Responsibilities

• Ensure the store consistently achieves or exceeds sales, KPIs, and profitability goals.
• Guarantee high standards of customer experience in accordance with PUMA's Brand Values.
• Spend 90% of working time on the sales floor engaging with consumers and coaching employees.
• Assist the Store Manager and Assistant Store Manager with recruitment, training, and development of high-performing Associates.
• Accountable for payroll control and service-driven scheduling.
• Manage and monitor Loss Prevention education and awareness programs.
• Directly responsible for Loss Prevention and Operational compliance within the store.
• Manage and achieve or exceed all Inventory and Shrink goals.
• Communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Participate in new store openings and/or store closings, with potential travel required.
• Accurately process sales, exchanges, and refunds at the cash desk, ensuring proper operation of the POS system.
• Ensure execution and maintenance of all Visual Guidelines and visual presentation of the Store meets PUMA standards.
• Maintain physical condition of Store and communicate maintenance needs promptly.
• Comply with all Policies & Procedures and operational core competencies.
• Maintain a safe and compliant working environment for all Store Associates and Customers.
• Work non-traditional hours, including weekends, evenings, and holidays.

Requirements

• 1-2 years of management experience in a customer service-oriented retail environment, preferably in apparel/footwear.
• Proven ability to exceed sales goals, preferably in a commission-based position.
• Demonstrated ability to provide high levels of customer service.
• Effective communication skills and ability to present information to large groups.
• Ability to reason through complex issues.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of inventory management and loss prevention strategies.

Benefits

• Equal opportunity employment
• Diversity and inclusion initiatives