Retail Sales Support

Altice USA - Parkersburg, WV

Full-time

Parkersburg, WV

Telecommunications

About the position

The Retail Sales Support position at Optimum involves acting as a brand ambassador and providing exceptional customer service in a retail environment. The role focuses on creating a welcoming atmosphere for customers, assisting them with their store journey, and maintaining store standards. The position requires a strong understanding of technology and the company's products, as well as the ability to support both sales and customer service functions effectively.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting to leadership when exceptions are found.
• Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
• Demonstrates company technology to new customers to ensure they know the basics of Optimum services.
• Performs non-sales customer service transactions including equipment returns, swaps, and order fulfillment for buy-online-pick-up in-store.
• Serves as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
• Supports the onboarding of Mobile customers, assisting with online account setup, data transfer, and mobile device education.
• Assists Store Leadership in Inventory and Merchandising responsibilities, including checking and inspecting inventory and conducting weekly cycle counts.
• Suggests improvements to current processes and procedures that enhance the customer and/or store experience.
• Adapts to store management priorities and direction, demonstrating professionalism and integrity.

Requirements

• High School diploma or equivalent
• Minimum one year of work experience
• Willingness to work a flexible schedule including evenings, weekends, and holidays
• Knowledge of Microsoft Word, Excel, and Outlook
• Ability to carry and lift up to 25-pound boxes
• Ability to remain in a stationary position for prolonged periods
• Ability to move in different positions in a retail setting, including tight spaces
• Occasional ability to ascend/descend a ladder to access products/boxes