Altice USA - Parkersburg, WV

posted 19 days ago

Full-time
Parkersburg, WV
Telecommunications

About the position

The Retail Sales Support position at Optimum involves acting as a brand ambassador and providing exceptional customer service in a retail environment. The role focuses on creating a welcoming atmosphere for customers, assisting them with their store journey, and maintaining store standards. The position requires a strong understanding of technology and the company's products, as well as the ability to support both sales and customer service functions effectively.

Responsibilities

  • Provides strong understanding and enthusiasm for technology, especially company products and services, and supports the store team in the front and back of the store.
  • Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting to leadership when exceptions are found.
  • Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
  • Demonstrates company technology to new customers to ensure they know the basics of Optimum services.
  • Performs non-sales customer service transactions including equipment returns, swaps, and order fulfillment for buy-online-pick-up in-store.
  • Serves as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
  • Supports the onboarding of Mobile customers, assisting with online account setup, data transfer, and mobile device education.
  • Assists Store Leadership in Inventory and Merchandising responsibilities, including checking and inspecting inventory and conducting weekly cycle counts.
  • Suggests improvements to current processes and procedures that enhance the customer and/or store experience.
  • Adapts to store management priorities and direction, demonstrating professionalism and integrity.

Requirements

  • High School diploma or equivalent
  • Minimum one year of work experience
  • Willingness to work a flexible schedule including evenings, weekends, and holidays
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Ability to carry and lift up to 25-pound boxes
  • Ability to remain in a stationary position for prolonged periods
  • Ability to move in different positions in a retail setting, including tight spaces
  • Occasional ability to ascend/descend a ladder to access products/boxes
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