Retail Sales Support

Altice USA - Buckhannon, WV

Full-time

Buckhannon, WV

Telecommunications

About the position

The Retail Sales Support position at Optimum involves acting as a brand ambassador and providing exceptional customer service in a retail environment. The role focuses on building customer relationships, maintaining store inventory, and ensuring a welcoming atmosphere for customers. The ideal candidate will be enthusiastic about technology and committed to enhancing the customer experience through effective communication and support.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, supporting the store team in both front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting exceptions to leadership.
• Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
• Demonstrates company technology to new customers to ensure they understand the basics of Optimum services.
• Performs non-sales customer service transactions including equipment returns, swaps, and order fulfillment for buy-online-pick-up in-store.
• Serves as an in-store expert for mobile support, providing post-sales support for device data transfers and phone number ports.
• Supports the onboarding of mobile customers, assisting with online account setup, data transfer, and mobile device education.
• Assists Store Leadership in inventory and merchandising responsibilities, checking and inspecting the back of the store for clean and secure inventory.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements to current processes and procedures that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction, demonstrating professionalism and integrity.

Requirements

• High School diploma or equivalent.
• Minimum one year of work experience.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Ability to carry and lift up to 25-pound boxes and remain in a stationary position for prolonged periods.
• Ability to move in different positions in a retail setting, including tight and confined spaces.
• Occasionally ascends/descends a ladder to access products/boxes.