Retail Sales Support

$27,720 - $45,540/Yr

Optimum4.0 - Southampton, NY

Full-time - Entry Level

Southampton, NY

Professional, Scientific, and Technical Services

About the position

The Retail Sales Support position at Optimum involves acting as a brand ambassador and providing exceptional customer service in a retail environment. The role focuses on creating a welcoming atmosphere for customers, assisting them with their store journey, and maintaining store operations. The position requires a strong understanding of technology and the company's products, as well as the ability to support both sales and customer service functions effectively.

Responsibilities

• Provide strong understanding and enthusiasm for technology, especially company products and services.
• Maintain clean and accessible sales floor, ensuring devices and accessories are functioning and counters are clear.
• Greet customers and identify sales opportunities, connecting them with sales consultants as needed.
• Demonstrate company technology to new customers, ensuring they understand the basics of Optimum services.
• Perform non-sales customer service transactions, including equipment returns and order fulfillment.
• Provide in-store post-sales support for mobile customers, assisting with data transfers and account setups.
• Assist Store Leadership with inventory and merchandising responsibilities, including receiving and stocking inventory.
• Conduct weekly cycle counts and suggest improvements to enhance customer and store experience.

Requirements

• High School diploma or equivalent.
• Minimum one year of work experience in a retail or customer service environment.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Ability to lift up to 25 pounds and remain stationary for prolonged periods.

Nice-to-haves

• Experience in a retail environment with technology products.
• Familiarity with mobile device support and customer onboarding processes.

Benefits

• Competitive salary based on experience and skills.
• Opportunities for overtime.
• Flexible scheduling options.