Retail Sales Support

Altice USA - Hamilton Township, NJ

Full-time

Hamilton Township, NJ

Telecommunications

About the position

The Retail Sales Support position at Optimum involves acting as a brand ambassador and providing exceptional customer service in a retail environment. The role focuses on creating positive customer experiences, maintaining store standards, and supporting the sales team. Employees will engage with customers, assist with technology demonstrations, and ensure the store is well-organized and inviting.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting to leadership when exceptions are found.
• Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
• Demonstrates company technology to new customers to ensure they know the basics of Optimum services.
• Performs non-sales customer service transactions including equipment returns and swaps, and customer pick up for 'buy-online-pick-up' in-store order fulfillment.
• Serves as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
• Supports the onboarding of Mobile customers, assisting with online account setup, data transfer, and mobile device education.
• Assists Store Leadership in Inventory and Merchandising responsibilities, frequently checking and inspecting the back of the store for clean, secure, and appropriately placed inventory.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements that enhance the customer and/or store experience, demonstrating professionalism and integrity.

Requirements

• High School diploma or equivalent
• Minimum one year of work experience
• Willing to work a flexible schedule which may include evenings, weekends, and holidays
• Knowledge of Microsoft Word, Excel, and Outlook
• Must be able to carry and lift up to 25 pound boxes and remain in a stationary position for prolonged periods
• Ability to move in different positions in a retail setting, including tight and confined spaces
• Occasionally ascends/descends a ladder to access products/boxes