Retail Sales Support

Altice USA - Ronceverte, WV

Full-time

Ronceverte, WV

Telecommunications

About the position

The Store Service Associate at Optimum plays a crucial role in building customer relationships and enhancing the brand experience. This position involves providing exceptional customer service, maintaining store inventory, and supporting the sales team in delivering high-quality connectivity solutions. The associate is expected to be knowledgeable about the company's products and services, ensuring customers feel welcomed and informed during their store visits.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning.
• Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
• Demonstrates company technology to new customers to ensure they know the basics of Optimum services.
• Performs non-sales customer service transactions including equipment returns and swaps, and order fulfillment for 'buy-online-pick-up' in-store.
• Serves as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
• Supports the onboarding of Mobile customers, assisting with account setup and data transfer.
• Assists Store Leadership in Inventory and Merchandising responsibilities, including checking and inspecting inventory.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction, demonstrating professionalism and integrity.

Requirements

• High School diploma or equivalent.
• Minimum one year of work experience.
• Willing to work a flexible schedule which may include evenings, weekends, and holidays.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Ability to carry and lift up to 25-pound boxes and remain in a stationary position for prolonged periods.
• Ability to move in different positions in a retail setting, including tight and confined spaces.
• Occasionally ascends/descends a ladder to access products/boxes.