Retail Sales Support

Altice USA - Vienna, WV

Full-time

Vienna, WV

Telecommunications

About the position

The Retail Sales Support role at Optimum involves being the face of the brand and creating partnerships with customers. This position focuses on delivering exceptional customer experiences, maintaining store standards, and supporting the sales team. The role requires a blend of customer service, technology knowledge, and teamwork to ensure a welcoming environment and efficient store operations.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting to leadership when exceptions are found.
• Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
• Demonstrates company technology to new customers to ensure they know the basics of Optimum services.
• Performs non-sales customer service transactions including equipment returns and swaps, and customer pick up for 'buy-online-pick-up' in-store order fulfillment.
• Serves as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
• Supports the onboarding of a Mobile customer, assisting with online account setup, data transfer, and mobile device education.
• Assists Store Leadership in Inventory and Merchandising responsibilities, including checking and inspecting the back of the store for clean and secure inventory.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements to current processes and procedures that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction, demonstrating professionalism and integrity.

Requirements

• High School diploma or equivalent
• Minimum one year of work experience
• Willing to work a flexible schedule which may include evenings, weekends, and holidays
• Knowledge of Microsoft Word, Excel, and Outlook
• Must be able to carry and lift up to 25-pound boxes
• Ability to remain in a stationary position, often standing or sitting for prolonged periods
• Ability to move in different positions in a retail setting to accomplish tasks in various environments
• Occasionally ascends/descends a ladder to access products/boxes