Retail Sales Support

Altice USA - Freehold Township, NJ

Full-time - Entry Level

Freehold Township, NJ

Telecommunications

About the position

The Retail Sales Support position at Altice USA is designed for enthusiastic individuals who are passionate about technology and customer service. As a brand ambassador for Optimum, you will play a crucial role in enhancing customer experiences by providing reliable support and guidance in-store. This role involves maintaining store cleanliness, managing inventory, and assisting customers with their needs, ensuring they have a positive experience with the brand.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting to leadership when exceptions are found.
• Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
• Demonstrates company technology to new customers to ensure they know the basics of Optimum services.
• Performs non-sales customer service transactions including equipment returns and swaps, and customer pick up for 'buy-online-pick-up' in-store order fulfillment.
• Serves as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
• Supports the onboarding of Mobile customers, assisting with online account setup, data transfer, and mobile device education.
• Assists Store Leadership in Inventory and Merchandising responsibilities, including checking and inspecting the back of the store for clean and secure inventory.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements to current processes and procedures that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction, demonstrating professionalism and integrity.

Requirements

• High School diploma or equivalent
• Minimum one year of work experience
• Willingness to work a flexible schedule including evenings, weekends, and holidays
• Knowledge of Microsoft Word, Excel, and Outlook