Retail Sales Support

Altice USA - Westport, CT

Full-time - Entry Level

Westport, CT

Telecommunications

About the position

The Retail Sales Support role at Optimum involves being the face of the brand and creating partnerships with customers. This position is essential in providing a welcoming environment, guiding customers through their store journey, and maintaining store standards. The role requires a strong understanding of technology and the ability to support both customers and store team members effectively.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting exceptions to leadership.
• Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
• Demonstrates company technology to new customers to ensure they know the basics of Optimum services.
• Performs non-sales customer service transactions including equipment returns, swaps, and order fulfillment for 'buy-online-pick-up' in-store.
• Serves as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
• Supports the onboarding of Mobile customers, assisting with online account setup, data transfer, and mobile device education.
• Assists Store Leadership in Inventory and Merchandising responsibilities, including checking and inspecting inventory and assisting with receiving and stocking.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements to current processes and procedures that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction, demonstrating professionalism and integrity.

Requirements

• High School diploma or equivalent
• Minimum one year of work experience
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Knowledge of Microsoft Word, Excel, and Outlook
• Ability to carry and lift up to 25-pound boxes
• Ability to remain in a stationary position for prolonged periods
• Ability to move in different positions in a retail setting, including tight spaces
• Occasionally ascends/descends a ladder to access products/boxes