Retail Sales Support

Altice USA - Westport, CT

Full-time

Westport, CT

Telecommunications

About the position

The Retail Sales Support position at Optimum involves acting as a brand ambassador and providing exceptional customer service in a retail environment. The role focuses on creating a welcoming atmosphere for customers, assisting them with their store journey, and maintaining store operations, including inventory management and merchandising. The ideal candidate will be enthusiastic about technology and committed to enhancing customer experiences while supporting the store team.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting to leadership when exceptions are found.
• Greets customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
• Demonstrates company technology to new customers to ensure they know the basics of Optimum services.
• Performs non-sales customer service transactions including equipment returns, swaps, and order fulfillment for 'buy-online-pick-up' in-store.
• Serves as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
• Supports the onboarding of Mobile customers, assisting with online account setup, data transfer, and account setup errors.
• Assists Store Leadership in Inventory and Merchandising responsibilities, including checking and inspecting the back of the store for clean and secure inventory.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements to current processes and procedures that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction, demonstrating professionalism and integrity.

Requirements

• High School diploma or equivalent
• Minimum one year of work experience
• Willing to work a flexible schedule which may include evenings, weekends, and holidays
• Knowledge of Microsoft Word, Excel, and Outlook
• Must be able to carry and lift up to 25-pound boxes and remain in a stationary position for prolonged periods
• Ability to move in different positions in a retail setting, including tight and confined spaces
• Occasionally ascends/descends a ladder to access products/boxes