Retail Sales Travel Specialist

Staples - East Syracuse, NY

- Entry Level

East Syracuse, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Travel Specialists engage customers with our travel services and products (i.e., travel supplies, luggage) for an easier travel experience. You will assist customers through TSA Precheck, passport photos, or by initiating background checks and other services for various federal or state programs. Services offered vary by store. Hiring immediately and training provided. After applying, you may have the opportunity to schedule an in-person interview within minutes.

Responsibilities

• Provide Travel Government or TSA-related consumer sales for identity-related products and services.
• Engage customers with comprehensive travel solutions including product sales (i.e. luggage).
• Greet all customers and provide a professional and welcoming experience.
• Engage customers and present products & solutions that drive sales with our customer's needs in mind.
• Verify customer identity, scan required documents into database system, take passport photos.
• Complete customer fingerprint images, biometric & data capture processes and paperwork.
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment.
• Support other areas of the store during your 8-10 week onboarding period.
• Be flexible to perform other duties as assigned or needed in the store.

Requirements

• 18 years of age or older and must be a U.S. citizen.
• Able to work a flexible schedule based on the store's needs. This role usually has a more consistent schedule.
• Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment.
• 1+ years customer service-related experience.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously.

Benefits

• Generous paid time off, consistent hours/shifts, weekly pay and career growth opportunities.
• Free TSA PreCheck membership for roles with TSA services.
• $250 award upon successfully completing the full vetting process.
• Opportunity for full-time or part-time hours depending on the specific store's opening(s).
• Associate discounts on in-store and online merchandise, services and warranty plans.
• Discounts at hundreds of retailers, restaurants and more.
• 401(k) plan with a company match.
• Dental and vision insurance; full-time associates are also eligible for medical.
• And many more benefits.