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Michaels - Conway, AR
posted 2 months ago
About the position
The Retail Seasonal Customer Service Manager is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves ensuring compliance with company policies, maintaining store recovery standards, and providing friendly customer service. The manager will assist the Store Manager in various operational tasks, including training team members and managing performance to achieve key performance indicators (KPIs).
Responsibilities
- Deliver a customer-centric shopping experience by managing front-end operations.
- Lead the omnichannel processes and maintain store recovery standards.
- Assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs.
- Ensure all front-end policies and procedures are followed and achieve KPIs.
- Plan and lead the execution of in-store events in accordance with company programs.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Assist with the onboarding of new team members.
- Train, observe, and coach the customer experience team to achieve results.
- Serve as Manager on Duty (MOD).
- Interact with customers in a respectful manner and provide solutions.
- Participate in truck unloading and stocking processes to ensure standards are followed.
- Cross-train in Custom Framing selling and production.
- Lead the delivery of high-quality custom framing solutions in select stores without a Framing Manager.
Requirements
- Retail management experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
Nice-to-haves
- Experience in customer service roles.
- Knowledge of retail operations and inventory management.
Benefits
- Flexible scheduling options.
- Employee discounts on store products.
