Retail Senior Store Manager

FedEx - Fayetteville, AR

Full-time - Mid Level

Fayetteville, AR

Couriers and Messengers

About the position

The Senior Store Manager and Flagship Store Manager positions at FedEx Office are essential for the effective operation of the company's largest retail stores. The role involves managing and growing the business while ensuring exceptional customer service and operational excellence. The manager will lead, develop, and coach their team to meet financial goals and provide solutions to customers, embodying the FedEx Office values.

Responsibilities

• Run and grow the business while maintaining Purple Promise service and operational excellence.
• Build and inspire high-performing teams using FedEx Office tools and resources.
• Coach and teach team members, ensuring they have the necessary tools and information to support company goals.
• Work with large accounts and complex customer needs, serving as a consultative partner to host properties and commercial sales.
• Ensure an exceptional store experience that engages and retains customers and team members.
• Take ownership of store controls including Standard Operating Procedures, financials, safety, security, and compliance with laws.
• Improve operational and store sales activities to exceed financial and customer experience targets.
• Practice independent judgment and effective decision-making in daily job duties.
• Prioritize and accomplish multiple leadership tasks within established timeframes.
• Share ideas and use Quality Improvement tools to enhance business operations.

Requirements

• Bachelor's Degree preferred.
• Minimum High School or GED.
• 4+ years of related experience (retail, service, hospitality, military), including 3+ years of supervisory experience.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.