Retail Senior Store Manager

$61,578 - $80,052/Yr

FedEx - Honolulu, HI

Full-time - Mid Level

Honolulu, HI

Couriers and Messengers

About the position

The Senior Store Manager at FedEx Office is responsible for overseeing the operations of one of the company's largest retail stores. This role focuses on driving business growth, maintaining high service standards, and leading a team to achieve financial and customer experience goals. The manager will ensure operational excellence while fostering a positive work environment and coaching team members to deliver exceptional service.

Responsibilities

• Run and grow the business while maintaining Purple Promise service and operational excellence.
• Build and inspire high-performing teams using FedEx Office tools and resources.
• Coach and teach team members, ensuring they have the necessary tools and information to support company goals.
• Work with large accounts and complex customer needs, serving as a consultative partner.
• Ensure an exceptional store experience that engages and retains customers and team members.
• Take ownership of store controls including financials, safety, security, and compliance with laws.
• Improve operational and sales activities to exceed financial and customer experience targets.
• Practice independent judgment and effective decision-making in daily job duties.
• Prioritize and accomplish multiple leadership tasks within established timeframes.
• Share ideas and use Quality Improvement tools to enhance business operations.

Requirements

• Bachelor's Degree preferred.
• Minimum High School or GED required.
• 4+ years of related experience in retail, service, hospitality, or military, including 3+ years of supervisory experience.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Benefits

• Dental insurance
• Tuition reimbursement