Retail Service Specialist -Spring Branch (New Store)
O'Reilly Auto Parts - Spring Branch, TX
posted 4 months ago
About the position
The Retail Service Specialist at O'Reilly Auto Parts will play a crucial role in supporting the Store Manager and Assistant Managers in various aspects of store operations, including sales, customer service, and maintaining the store's appearance. This position is essential for ensuring that the store runs smoothly and efficiently, particularly in the absence of the Assistant or Store Manager, where the Retail Service Specialist will assume shift management responsibilities. The role requires a proactive approach to leadership, guiding team members to deliver exceptional customer service to both retail and professional customers. In this position, the Retail Service Specialist will lead the store team in executing customer service programs effectively, ensuring that all team members are engaged and performing at their best. Responsibilities include supervising customer service levels in the retail showroom, managing the processing of online orders, and ensuring that all customer returns and exchanges are handled efficiently and courteously. The Retail Service Specialist will also be responsible for overseeing the invoicing of merchandise, ensuring compliance with company policies regarding customer interactions, and maintaining the integrity of the store's operations. Additionally, the Retail Service Specialist will perform essential store opening and closing duties, which include securing money and deposits, preparing bank deposits, and ensuring the safety and security of the store premises. This role is vital for maintaining a high standard of service and operational excellence within the store, contributing to the overall success of O'Reilly Auto Parts.
Responsibilities
- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs.
- Ensure the telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently, utilizing electronic outside purchase order ledger.
- Process retail customer returns and exchanges accurately and efficiently, ensuring refunds are issued correctly.
- Invoice all merchandise, including core charges and warranties, before product leaves the store.
- Communicate Zipline messages and delegate Image Maker and merchandising tasks to team members.
- Ensure team members adhere to the posted work schedule and manage clocking in/out according to company policy.
- Perform all store opening/closing duties, including verifying and securing money/deposits and preparing bank deposits.
Requirements
- Strong communication skills
- Ability to obtain RSS Certification
Nice-to-haves
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
Benefits
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
