Retail Service Specialist

O'Reilly Auto Parts - Centerville, TN

Full-time - Entry Level

Centerville, TN

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Retail Service Specialist at O'Reilly Auto Parts plays a crucial role in supporting the Store Manager and Assistant Managers by overseeing sales, customer service, store appearance, and operations. This position also includes shift management responsibilities when the Assistant or Store Manager is absent, ensuring that the store runs smoothly and efficiently while providing excellent customer service.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team member execution on customer service programs.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges accurately and efficiently.
• Ensure all merchandise is invoiced before leaving the store, including core charges and warranties.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule and manage clocking in/out according to company policy.
• Perform all store opening/closing duties, including day end procedures and securing the store.

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Nice-to-haves

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• 401(k)
• Dental insurance
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement