O'Reilly Auto Parts - Cocoa, FL
posted about 2 months ago
Part-time - Entry Level
Cocoa, FL
10,001+ employees
Motor Vehicle and Parts Dealers
About the position
The Retail Service Specialist at O'Reilly Auto Parts plays a crucial role in supporting the Store Manager and Assistant Managers by overseeing sales, customer service, store appearance, and operations. This part-time position includes shift management responsibilities when the Assistant or Store Manager is unavailable, ensuring a high level of customer satisfaction and efficient store operations.
Responsibilities
- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs.
- Ensure the telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
- Handle special orders and outside purchases efficiently, utilizing the electronic outside purchase order ledger.
- Process retail customer returns and exchanges efficiently and friendly, issuing refunds accurately and processing returned merchandise correctly.
- Invoice all merchandise, including core charges and warranties, before product leaves the store.
- Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
- Ensure team members adhere to the posted work schedule and manage clocking in/out according to company policy.
- Perform all store opening/closing duties, including day end procedures and securing the building.
Requirements
- Strong communication skills
- Ability to obtain RSS Certification
Nice-to-haves
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
Benefits
- 401(k)
- Dental insurance
- Employee stock purchase plan
- Flexible spending account
- Health insurance
- Paid time off
- Tuition reimbursement
