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Retail Service Specialist
$29,120 - $37,440/Yr
O'Reilly Auto Parts - Calumet City, IL
posted about 2 months ago
Full-time - Entry Level
Calumet City, IL
Motor Vehicle and Parts Dealers
About the position
The Retail Service Specialist will support the Store Manager and Assistant Managers in various aspects of store operations, including sales, customer service, and maintaining store appearance. This role includes shift management responsibilities in the absence of the Assistant or Store Manager, ensuring that customer service standards are met and operational tasks are completed efficiently.
Responsibilities
- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise customer service levels on the retail showroom, ensuring team member execution on customer service programs.
- Ensure the telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently, utilizing electronic outside purchase order ledger.
- Process retail customer returns and exchanges accurately and efficiently.
- Ensure all merchandise is invoiced before leaving the store.
- Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
- Ensure team members adhere to the posted work schedule and manage clocking in/out according to company policy.
- Perform all store opening/closing duties, including verifying and securing money/deposits and preparing bank deposits.
Requirements
- Strong communication skills
- Ability to obtain RSS Certification
Nice-to-haves
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
Benefits
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
