Retail Service Specialist

O'Reilly Auto Parts - Hobart, IN

Full-time - Entry Level

Hobart, IN

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Retail Service Specialist at O'Reilly Auto Parts plays a crucial role in supporting the Store Manager and Assistant Managers in various aspects of store operations, including sales, customer service, and maintaining store appearance. This position also involves taking on shift management responsibilities when the Assistant or Store Manager is unavailable, ensuring that the store runs smoothly and efficiently while providing excellent service to customers.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team member execution on customer service programs.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently, utilizing electronic outside purchase order ledger.
• Process retail customer returns and exchanges in a friendly manner, issuing refunds accurately and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule and manage clocking in/out according to company policy.
• Perform all store opening/closing duties, including day end procedures and securing the store.

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Nice-to-haves

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• 401(k)
• Dental insurance
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement