Retail Service Specialist

O'Reilly Auto Parts - Boise, ID

Full-time - Entry Level

Onsite - Boise, ID

Motor Vehicle and Parts Dealers

About the position

The Retail Service Specialist will play a crucial role in supporting the Store Manager and Assistant Managers in various aspects of store operations, including sales, customer service, and maintaining the overall appearance of the store. This position is essential for ensuring that the store runs smoothly and efficiently, particularly in the absence of the Assistant or Store Manager, where the Retail Service Specialist will assume shift management responsibilities. The individual in this role will lead the store team in delivering exceptional customer service to both retail and professional customers, ensuring that all customer interactions are handled with care and professionalism. In addition to customer service, the Retail Service Specialist will supervise the customer service levels in the retail showroom, ensuring that team members execute customer service programs effectively. This includes overseeing the handling of buy online/ship to store orders, hub and store transfers, and ensuring that customers are promptly contacted upon the arrival of their shipments. The role also involves managing special orders and outside purchases, ensuring that these transactions are processed efficiently and in accordance with company procedures. The Retail Service Specialist will be responsible for processing retail customer returns and exchanges in a friendly and efficient manner, ensuring that refunds are issued accurately and that returned merchandise is handled correctly. Furthermore, the individual will ensure that all merchandise, including core charges and warranties, are invoiced before leaving the store. Communication is key in this role, as the Retail Service Specialist will need to ensure that all Zipline messages are communicated effectively and that merchandising tasks are delegated and completed as assigned. Additionally, the Retail Service Specialist will oversee team member adherence to the posted work schedule, ensuring that any changes are approved by management and that team members are clocking in and out according to company policy. The role also includes performing all store opening and closing duties, which encompass day-end procedures, securing money and deposits, preparing bank deposits, and ensuring the safety and security of the store and its assets. Overall, this position is vital for maintaining high standards of customer service and operational efficiency within the store.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently, utilizing the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly, issuing refunds accurately using the correct payment methods.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule and that any changes are approved by management.
• Perform all store opening/closing duties, including day end procedures and securing the store.

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Nice-to-haves

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth