Retail Service Specialist

$45,760 - $47,840/Yr

AAA - San Clemente, CA

Full-time - Entry Level

San Clemente, CA

10,001+ employees

Administrative and Support Services

About the position

The Retail Service Specialist position at the Automobile Club of Southern California is an entry-level role focused on providing exceptional sales and service to AAA members. The role involves training on various AAA products and services, with an emphasis on meeting individual and team sales goals through cross-selling and upselling. This position offers opportunities for career advancement, skill-based pay increases, and quarterly bonuses, making it ideal for candidates looking to grow within a supportive team environment.

Responsibilities

• Interface with AAA members to fulfill requests such as taking passport photos, planning road trips, distributing maps and tour books, and cashiering duties.
• Meet individual and team cross-selling and upselling goals through training on AAA products and services.
• Work collaboratively in a team environment to provide excellent service to members.
• Participate in the incentive program based on team and individual performance.

Requirements

• Experience in retail sales, banking, or a similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Ability to work overtime, including Saturdays.
• Experience with Microsoft Office basics.
• Ability to travel locally when necessary.
• A high school diploma or GED.
• Successful completion of background check and drug screening.

Nice-to-haves

• Experience in a sales-driven environment.
• Familiarity with AAA products and services.

Benefits

• Health coverage for medical, dental, and vision.
• 401(K) saving plan with company match and pension.
• Tuition assistance.
• Paid time off for community volunteer programs.
• Wellness program.
• Employee discounts on membership, insurance, travel, entertainment, and services.