Retail Service Specialist

O'Reilly Auto Parts - Old Saybrook, CT

Full-time - Entry Level

Old Saybrook, CT

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Retail Service Specialist at O'Reilly Auto Parts plays a crucial role in supporting the Store Manager and Assistant Managers in various aspects of store operations, including sales, customer service, and maintaining store appearance. This position also involves taking on shift management responsibilities when the Assistant or Store Manager is unavailable, ensuring that customer service standards are met and operational tasks are executed efficiently.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently, utilizing the electronic outside purchase order ledger.
• Process retail customer returns and exchanges accurately and efficiently, issuing refunds using the correct payment methods.
• Ensure all merchandise is invoiced before leaving the store, including core charges and warranties.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule and manage clocking in/out according to company policy.
• Perform all store opening/closing duties, including day end procedures and securing the store.

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Nice-to-haves

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth