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The position involves operating a customer service window to provide exceptional customer service on a variety of transactions. The role includes providing technical direction and training for other customer service representatives, suggesting solutions to customers, and referring them to appropriate areas of the bank. The individual will resolve customer problems, issues, and concerns in an accurate and efficient manner. The work hours are Monday to Thursday from 8:30 am to 5:00 pm, Friday from 8:30 am to 6:00 pm, and Saturday from 9:00 am to 12:00 pm, with a requirement for flexibility around branch hours.