Retail Softball Ambassador

Dick's Sporting Goods - San Antonio, TX

Full-time

San Antonio, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today! The softball ambassador is a technically focused role that is centered around providing a differentiated customer experience specifically to softball players. This individual will pull from personal experiences and industry research/trends to provide strong product recommendations that align to the customer's needs. The ambassador meets the customer where they are in their softball journey, creating a tailored and unparalleled customer service experience; adapting sales style appropriately and leveraging in-store technology (e.g., HitTrax when applicable and appropriate) to gather data-driven insights that in turn help inform recommendations. Leveraging on-the-field expertise and/or softball knowledge, the ambassador provides recommendations that meet the athlete's needs. They translate/align product technology to the athlete (e.g., material of the bats, etc.) and the position(s) they play, contributing to and enhancing the athlete's overall game day experience. The ambassador fully outfits athletes with appropriate product, equipment, and accessories to equip them for any occasion - from practice/training to game day. On occasion, they participate in Diamond Sports Universities across the nation to test and learn new products in order to then share knowledge and insights with both teammates and athletes. The ambassador partners with store teammates by regularly utilizing training materials to educate others on new softball-related products. They maintain merchandise presentation standards and signage of the applicable department to Company standards as directed. Adherence to established policies and procedures related to safety, loss prevention, and standard operating procedures is crucial. The ambassador maintains confidentiality of all Company information and takes an all-hands-on-deck approach to support the team across the store. They perform other tasks as assigned by management.

Responsibilities

• Provide a differentiated customer experience specifically to softball players.
• Utilize personal experiences and industry research to provide strong product recommendations.
• Meet customers where they are in their softball journey and create a tailored customer service experience.
• Adapt sales style appropriately and leverage in-store technology to gather data-driven insights.
• Leverage on-the-field expertise and softball knowledge to provide recommendations that meet athlete needs.
• Translate product technology to the athlete and their positions to enhance game day experience.
• Fully outfit athletes with appropriate products, equipment, and accessories for various occasions.
• Participate in Diamond Sports Universities to test and learn new products and share insights with teammates and athletes.
• Partner with store teammates to educate others on new softball-related products using training materials.
• Maintain merchandise presentation standards and signage to Company standards as directed.
• Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
• Maintain confidentiality of all Company information.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Requirements

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales experience or customer-focused experience preferred.