Retail Specialist

AdaptHealth - Hazle Township, PA

Full-time - Entry Level

Hazle Township, PA

Rental and Leasing Services

About the position

At AdaptHealth, we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. The Retail Specialist position is responsible for managing and maintaining the operations of a retail store while maximizing sales, margins, and profitability. This role provides superior customer service to every client both in-store and on the telephone in a timely manner, ensuring all operating standards, merchandising, and visual programs are maintained daily.

Responsibilities

• Builds a relationship with each customer using rapport-building techniques.
• Educates each customer with comprehensive product presentation.
• Closes each sale effectively and overcomes objections.
• Actively listens to patients and handles stressful situations with compassion and empathy, always striving to meet patient needs.
• Ensures retail store is appropriately stocked according to established par inventory levels and maintains accurate inventory counts.
• Maintains a clean, organized, and well-merchandised showroom that is free of clutter, dirt, dust, boxes, and packing materials.
• Answers questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
• Processes orders, routes calls to appropriate resources, and follows up on customer calls where necessary.
• Completes insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles.
• Navigates through multiple online EMR systems to obtain applicable documentation.
• Facilitates resolution on customer complaints and problem solving.
• Maintains all patient records in accordance with HIPPA guidelines.
• Accurately performs all end of day processing activities daily including end-of-day processing reports, cash drawer balancing, confirmation activities, and end-of-day reports.
• Retains knowledge of and consistently adheres to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Develops and maintains working knowledge of current products and services offered by the company.
• Meets specified sales targets and goals.
• Performs other related duties as assigned.

Requirements

• High School Diploma.
• One (1) year work related in sales, retail, or medical equipment services.