Retail Sr. Assistant Store Manager

Office Depot - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Sr. Assistant Store Manager at Office Depot plays a crucial role in the store's leadership team, focusing on driving sales and service growth. This position is responsible for achieving sales goals, leading training initiatives, and fostering a customer-centric environment. The Sr. Assistant Store Manager also oversees visual merchandising, freight/logistics activities, and ensures client satisfaction while assisting with store operations and cash handling. The role requires flexibility in scheduling and includes responsibilities as a Key Carrier, acting as the Leader on Duty when other management is absent.

Responsibilities

• Provide direction, guidance, and ongoing training to store associates to meet sales and services goals.
• Facilitate training sessions on the business model and holistic service offerings for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Support hiring and staffing the store location in partnership with the General Manager.
• Lead the team in driving memorable customer experiences and client satisfaction as a member of the management team.
• Execute Office Depot's selling techniques and sales training across store personnel.
• Foster a sales-focused environment by owning sales and services results.
• Ensure the team processes merchandise accurately and efficiently, adhering to established procedures and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Maintain the safety and security of the building and associates during the absence of other managers.

Requirements

• High School diploma or equivalent; Bachelor's preferred in Business, Marketing, Retail Management, or related field.
• Minimum 1-3 years of experience in a related field, with at least two years in retail management or supervisory roles in a sales-driven, customer-oriented company.
• Basic computer skills and ability to use technology for job-related tasks.
• Demonstrated leadership capabilities with the ability to work independently and collaboratively.
• Excellent verbal and written communication skills.
• Ability to positively influence, coach, motivate, and manage conflict.

Nice-to-haves

• Sales experience in a services industry is a plus.
• Demonstrated ability to adapt to a changing environment and achieve goals despite stress and ambiguity.

Benefits

• Competitive salaries
• 401(k) plan
• Retail Store Hourly Management Incentive program
• Opportunities for career growth within the organization