Retail Sr. Assistant Store Manager

The ODP Corporation - Brandon, FL

Full-time - Mid Level

Brandon, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Sr. Assistant Store Manager at Office Depot plays a crucial role in the store's leadership team, focusing on driving sales and service growth. This position is responsible for achieving sales goals, leading training initiatives, and fostering a customer-centric environment while ensuring operational excellence and client satisfaction. The role also includes responsibilities related to store operations, cash handling, and resolving customer and associate concerns, all while embodying the company's core values of Customer, Commitment, Change, Caring, and Creativity.

Responsibilities

• Provide direction, guidance, and ongoing training to store associates to meet sales and services goals.
• Facilitate training sessions on the business model and holistic service offerings for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Support hiring and staffing the store location in partnership with the General Manager.
• Lead the team in driving memorable customer experiences and client satisfaction.
• Execute Office Depot's selling techniques and sales training across store personnel.
• Foster a sales-focused environment by owning sales and services results.
• Ensure the team processes merchandise accurately and efficiently, adhering to established procedures and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Maintain the safety and security of the building and associates during the absence of other managers.

Requirements

• High School diploma or equivalent; Bachelor's preferred in Business, Marketing, Retail Management, or related field.
• Minimum 1-3 years of experience in a related field, with at least two years in retail management or supervisory roles in a sales-driven, customer-oriented company.
• Basic computer skills and ability to use technology for job-related tasks.
• Demonstrated leadership capabilities with the ability to work independently and with others.
• Excellent verbal and written communication skills.

Nice-to-haves

• Sales experience in a services industry is a plus.
• Ability to positively influence and motivate others.

Benefits

• Competitive salaries
• 401(k) plan
• Retail Store Hourly Management Incentive program
• Opportunities for career growth within the organization