Retail Store Assistant Manager

$49,302 - $62,909/Yr

AAA Mid-Atlantic - Midlothian, IL

Full-time - Entry Level

Midlothian, IL

Rental and Leasing Services

About the position

We are looking for an Assistant Retail Manager who is excited to collaborate with and support the Retail Manager to help enhance the customer experience by leading our associates to success and promoting our Shared Values culture. At AAA, your success is our success.

Responsibilities

• Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards.
• Monitor and evaluate associate/member interactions to ensure established office goals and objectives are achieved through the selling/cross-selling of appropriate products and services during each customer interaction.
• Partner with the retail manager to ensure performance expectations are set for individuals, assess results, and coach for improvement.
• Manage the day-to-day operations of the retail store in conjunction with the retail manager including service delivery, staff administration, facility maintenance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions including scheduling, staffing and recruitment and other operational areas of the retail store.
• Demonstrate and promote a culture of Shared Values and teamwork. Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or workgroups.
• Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact.
• Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.
• Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.
• Develop external business relationships that generate business for the retail stores and enhance the AAA image in the community.

Requirements

• Bachelor's degree or equivalent.
• Three (3) - four (4) years of business experience which includes at least one (1) - two (2) years of supervisory experience.
• Proficient in the use of Microsoft Office Suite products including Word and Excel and other internet-based computer programs.
• Notary Public designation required (within six (6) months from date in position).
• Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance.
• Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within two (2) years of acceptance of the position.
• Attainment of the Certified Travel Counselor (CTC) professional travel designation is preferred within five (5) years of acceptance of the position.
• Knowledge of Department of Motor Vehicle laws is preferred for the retail store's state.
• Must pass state requirements for Tag and Title processing (in states where applicable).

Nice-to-haves

• Knowledge of Department of Motor Vehicle laws is preferred for the retail store's state.

Benefits

• Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 5PM (37.5 hour work week, no Sundays)
• The starting base compensation for this position is $49,302 to $62,909/yearly.
• Medical, Dental, Vision and Prescription coverage
• 8 Paid Holidays
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Bi-Weekly Pay - Quarterly Bonus Plan Eligibility
• Over 3 weeks of paid time off accrued during the first year
• Complimentary AAA Premier level membership