Retail Store Associate

About the position

The Store Associate role at Ocean State Job Lot (OSJL) is essential for enhancing the customer experience. This position involves operating a cash register, assisting customers, maintaining store appearance, and ensuring efficient operations through proper handling of deliveries and merchandise. The role emphasizes exceptional service and adherence to company standards.

Responsibilities

• Build friendly rapport and provide exceptional service through exemplifying the T.R.E.A.T. model and fostering a welcoming environment.
• Operate a cash register efficiently, handle transactions accurately, and assist customers with product inquiries, item location, and purchases.
• Promote Company-wide customer initiatives like donations, loyalty programs, and special offers.
• Maintain accurate displays, restock assigned areas, and ensure OSJL merchandising standards are met.
• Unload deliveries according to Company processes, organize merchandise, and prepare it for the sales floor.
• Collaborate effectively and independently to achieve goals, proactively communicating opportunities for improvement to store leadership.
• Understand, support, and implement safety protocols throughout the store.
• Maintain a neat, organized, and safe environment for customers and associates through regular cleaning and janitorial tasks.

Requirements

• Basic math and reading skills are required.
• Legible handwriting as well as good verbal and written communication skills are required.