Retail Store Associates

$21,600 - $38,400/Yr

T-Mobile US - Pooler, GA

posted 5 days ago

Part-time,Full-time - Entry Level
Pooler, GA
Telecommunications

About the position

Mobile Associates (MA) at T-Mobile work as part of a Retail Team of Experts, serving as brand ambassadors who energize and excite customers about T-Mobile's products and services. This role focuses on building significant connections with customers, understanding their needs, and providing tailored solutions in a fast-paced retail environment. The position is designed for entry-level candidates, offering training and opportunities for advancement to Mobile Expert roles.

Responsibilities

  • Build proficiency in serving and selling to customers while providing a world-class customer experience.
  • Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Explore individual customer needs and provide hands-on demonstrations of the latest technology.
  • Engage in side-by-side selling to find personalized solutions for customers.
  • Approach service and sales needs with composure, integrity, and compassion.
  • Become skilled in using digital tools during customer interactions and onboarding.
  • Complete training on T-Mobile in-store experience, new skills, and processes.
  • Establish relationships with T-Mobile employees across channels to enhance customer experience.
  • Identify and handoff small business leads.
  • Support team initiatives and foster an inclusive environment.

Requirements

  • High School Diploma or GED required.
  • 6 months of customer service and/or sales experience, preferably in a retail environment.
  • Bilingual in Spanish preferred.
  • Passionate customer advocate with a desire to connect with customers.
  • Competitive drive and ability to succeed in a fast-paced sales environment.
  • Willingness to collaborate with peers and store leaders.
  • Effective at balancing customer needs with performance goals.

Nice-to-haves

  • Associate's degree preferred.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Flexible schedule
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