Retail Store Closing Lead - Part-Time

$24,960 - $24,960/Yr

Burlington - Shawnee, KS

Part-time - Entry Level

Shawnee, KS

General Merchandise Retailers

About the position

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Store Closing Lead! The Retail Store Closing Lead is the visible leader on the sales floor, ensuring a consistently positive customer and associate experience. This role involves circulating throughout the store and engaging in customer and associate interaction, in a manner consistent with Our Burlington's Core Values. The Retail Store Closing Lead will utilize the Retail Store Closing Lead Sales Driving Priorities to provide coaching, recognition, and task follow-up. This position supports the store leadership team by working closing shifts on nights and weekends as part of the leadership rotation schedule. The Retail Store Closing Lead is responsible for role modeling exemplary customer service behaviors and providing a great customer service experience to all customers and associates with a high level of professionalism. This includes engaging associates, promoting open communication, providing recognition and coaching in the moment, and touching base with each associate to establish priorities. The Lead will monitor the front-end experience to ensure a great first and last impression, observe and provide feedback to the Customer Service Lead on the speed of checkout, line management, and friendliness. Additionally, the Lead will review daily staffing, lunch/break schedules, and cashier coverage, assign back-up cashiers to ensure timely processing during peak periods, and evaluate recovery needs across various store areas. The Retail Store Closing Lead will also follow up on assigned workload planners and tasks to ensure completion, ensuring associates understand the expectations and have the tools necessary to perform them. Conducting AM/PM store rallies and completing closing communication for the opening Manager on Duty are also key responsibilities. Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

Responsibilities

• Role model for exemplary customer service behaviors.
• Provide a great customer service experience to all customers and associates with a high level of professionalism.
• Engage associates, promote open communication, provide recognition and coaching in the moment.
• Touch base with each associate to establish priorities.
• Monitor the front-end experience and ensure a great first and last impression.
• Observe and provide feedback to Customer Service Lead on speed of checkout, line management, and friendliness.
• Review daily staffing, lunch/break schedules, and cashier coverage.
• Assign back-up cashier to ensure timely processing during peak periods.
• Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recovery.
• Follow-up on assigned workload planner and tasks and ensure completion.
• Ensure associates understand the expectations and have the tools necessary to perform them.
• Conduct AM/PM store rallies.
• Complete closing communication for opening Manager on Duty.

Requirements

• Customer service experience is required.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits

• Health insurance
• Paid time off
• Flexible schedule
• Paid sick time