Retail Store Closing Lead - Part-Time

$31,200 - $31,200/Yr

Burlington - Sunset Valley, TX

Part-time - Entry Level

Sunset Valley, TX

General Merchandise Retailers

About the position

The Retail Store Closing Lead at Burlington Stores, Inc. is a part-time leadership role responsible for ensuring a positive customer and associate experience during closing shifts. This position involves engaging with customers and associates, providing coaching and recognition, and supporting the store leadership team in various operational tasks. The role requires flexibility to work nights, weekends, and holidays as part of the leadership rotation schedule.

Responsibilities

• Role model for exemplary customer service behaviors.
• Engage associates, promote open communication, provide recognition and coaching in the moment.
• Touch base with each associate to establish priorities.
• Monitor the front-end experience and ensure a great first and last impression.
• Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness.
• Review daily staffing, lunch/break schedules and cashier coverage.
• Assign back-up cashier to ensure timely processing during peak periods.
• Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
• Follow-up on assigned workload planner and tasks and ensure completion.
• Conduct AM/PM store Rallies.
• Complete closing communication for opening Manager on Duty.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Strong customer service skills and professionalism.
• Experience in retail or customer service environments.

Nice-to-haves

• Previous leadership or supervisory experience in retail.
• Familiarity with retail operations and sales driving priorities.

Benefits

• Competitive wage of $15 per hour.
• Flexible hours.
• Associate discount.
• Medical coverage for part-time associates based on hours worked.
• 401(k) plan for part-time associates.
• Up to 4 hours of paid time off annually after one year of service.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.