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Retail Store Customer Service Representative
$37,440 - $37,440/Yr
Ashley Furniture - Los Angeles, CA
posted 2 months ago
Full-time - Entry Level
Los Angeles, CA
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Customer Service Representative at Ashley Furniture plays a crucial role in delivering exceptional customer service and ensuring customer satisfaction. This position involves processing sales orders, managing payments, and providing clerical support for store administration and accounting functions. By creating a welcoming shopping experience, the representative helps build strong customer relationships and contributes to the overall growth of the business.
Responsibilities
- Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence.
- Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.
- Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.
- Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.
- Assist with store opening and closing procedures, including cash balancing and daily checklists.
- Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.
- Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.
- Complete any additional tasks as assigned by management.
Requirements
- Legally authorized to work in the US.
- At least 18 years old.
- High school diploma or equivalent.
- Knowledgeable in Microsoft Office Suite and system transactions.
- 1 year of customer service, office, and/or administrative experience, preferred.
- Ability to work flexible hours, including weekends and holidays.
- Maintain reliable attendance.
- Thrive in a team environment.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid holidays
- Paid Time Off & Holidays
- Paid Birthday
- Weekly Pay
