Retail Store Customer Service Specialist

Sherwin-Williams - Waxahachie, TX

Full-time - Entry Level

Waxahachie, TX

Chemical Manufacturing

About the position

The Retail Store Customer Service Specialist at Sherwin-Williams plays a crucial role in ensuring customer satisfaction and achieving sales goals. This position involves working closely with both wholesale and retail customers to understand their needs, provide product information, and resolve any concerns. The specialist is responsible for maintaining high visual standards in the store and staying informed about product features to offer the best solutions to customers.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend appropriate solutions to customer inquiries.
• Promptly resolve customer concerns to ensure maximum satisfaction.
• Maintain high quality and visual standards of products and store.
• Achieve excellent customer service while meeting store sales goals.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to resolve customer concerns promptly and effectively.
• Knowledge of Sherwin-Williams products and services.
• Experience in a retail environment is preferred.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with sales goals and achieving targets.

Benefits

• Comprehensive health care options.
• Retirement savings plans.
• Employee discounts on products.
• Opportunities for career growth and development.