Retail Store General Manager #253

$31,200 - $37,440/Yr

TravelCenters of America - West Greenwich, RI

Full-time - Mid Level

West Greenwich, RI

5,001-10,000 employees

Administrative and Support Services

About the position

The Retail Store General Manager at TravelCenters of America is responsible for leading the operations and marketing functions of the Travel Store/Convenience Store. This role focuses on staffing, training, and development, while ensuring profitability and excellent customer service. The General Manager is expected to create a positive work environment, manage financial objectives, and maintain compliance with safety and operational standards.

Responsibilities

• Lead the operations and marketing functions of the Travel Store/Convenience Store.
• Inspire the team to meet and exceed company performance standards.
• Develop a trusting atmosphere conducive to feedback from team members and guests.
• Recruit, hire, train, and retain high-quality team members.
• Respond to customer concerns with creative problem-solving.
• Achieve financial objectives through effective management of people, product, service, and facility processes.
• Oversee payroll, accounting, inventory, and personnel documentation procedures.
• Adhere to safety standards and follow company guidelines on vendor relationships.
• Stay informed about competitive practices and provide insights to leadership.
• Assume duties of any hourly associate position as necessary.

Requirements

• Proven experience in retail management or a similar role.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage financial objectives and operational processes.
• Knowledge of safety standards and compliance regulations.

Nice-to-haves

• Experience in the convenience store or retail industry.
• Familiarity with inventory management systems.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary between $64k and $70k per year.
• Opportunities for career advancement within the company.
• Employee discounts on products and services.