Retail Store Manager- Citadel Outlet

$60,000 - $65,000/Yr

Zwilling J. A. Henckels - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Merchant Wholesalers, Durable Goods

About the position

The Retail Store Manager at ZWILLING J.A. Henckels is responsible for leading the store at the Citadel Outlets in Los Angeles. This role involves managing store operations, developing staff, and ensuring exceptional customer service while promoting the brand's premium products. The ideal candidate will have a passion for culinary arts and a strong background in retail management, aiming to foster a positive work environment and drive sales growth.

Responsibilities

• Recruit top talent in collaboration with the HR Team
• Train staff in necessary product knowledge, selling skills, and store operations
• Motivate and develop individual associates through one-on-ones, feedback, and coaching, including periodic employee assessments
• Foster and maintain a healthy, safe, pleasant and cooperative work environment
• Analyze and optimize operations to achieve maximum profitability
• Identify areas of improvement and provide constructive feedback
• Maintain a clean, safe, and inviting store for both customers and employees
• Ensure outstanding and consistent customer service
• Promote the store by developing a local community outreach program
• Collaborate to successfully execute in-store and off-site special events

Requirements

• Minimum of 3 years retail sales management experience required
• A culinary passion
• Associate or bachelor's degree preferred
• Strong business sense and excellent problem-solving skills
• Excellent written, organization, and communication skills
• Professional and collaborative approach with ability to easily adapt
• Comfortable with Microsoft Word, Outlook, and Excel
• Able to stand and/or walk for extended periods of time
• Able to lift 35 lbs. or more and comfortable using a ladder

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid vacation and sick time