Retail Store Manager - Crossings at Decatur

Bath & Body Works - Decatur, GA

Full-time - Mid Level

Decatur, GA

Health and Personal Care Retailers

About the position

The Retail Store Manager at Bath & Body Works is responsible for leading the store team to deliver exceptional customer experiences and drive sales growth. This role involves attracting, developing, and retaining top talent while ensuring operational excellence and adherence to company policies. The Store Manager serves as a brand ambassador, fostering a diverse and inclusive culture within the store and engaging with customers to build loyalty and satisfaction.

Responsibilities

• Attract, hire, develop, inspire and retain top talent including the store leadership team
• Teach, coach, and train to improve the success and selling potential of all associates
• Effectively and fairly lead and drive high-performance of all associates
• Set and reinforce clear and concise expectations, performance, results and accountability with all associates
• Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
• Implement and sustain magazine direction to optimize business and bring the product story to life
• Lead consistent focus on delivering emotionally engaging customer experiences
• Implement company selling strategies
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate asset protection and safety messages into daily operations

Requirements

• Proven experience in providing an exceptional customer experience preferably in retail environment
• 2+ years of proven experience managing teams in a customer-focused/selling environment with a proven track record of driving success
• Passion for attracting, developing, and retaining diverse and dynamic teams
• High School Diploma or GED Certificate

Benefits

• On-demand access to earned wages through DailyPay
• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
• 40% merchandise discount and free product
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
• No-cost mental health and wellbeing support for all associates
• Robust health, dental, vision and life insurance options for full-time associates
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave