Retail Store Manager - Crossings at Decatur

Bath & Body Works - Decatur, AL

Full-time - Mid Level

Decatur, AL

Health and Personal Care Retailers

About the position

As a Retail Store Manager at Bath & Body Works, you will lead the store's operations and team, focusing on delivering exceptional customer experiences and driving sales growth. This role involves attracting and developing talent, ensuring high performance among associates, and maintaining a strong customer base through engagement and service excellence. You will be responsible for implementing company strategies and policies while fostering a diverse and inclusive work environment.

Responsibilities

• Attract, hire, develop, inspire and retain top talent including the store leadership team
• Teach, coach, and train to improve the success and selling potential of all associates
• Effectively and fairly lead and drive high-performance of all associates
• Set and reinforce clear and concise expectations, performance, results and accountability with all associates
• Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
• Implement and sustain magazine direction to optimize business and bring the product story to life
• Lead consistent focus on delivering emotionally engaging customer experiences
• Implement company selling strategies
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate asset protection and safety messages into daily operations

Requirements

• Proven experience in providing an exceptional customer experience preferably in retail environment
• 2+ years of proven experience managing teams in a customer-focused/selling environment with a proven track record of driving success
• Passion for attracting, developing, and retaining diverse and dynamic teams
• High School Diploma or GED Certificate

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Store discount
• On-demand access to earned wages through DailyPay
• Tuition-free education offered in partnership with Guild
• 40% merchandise discount and free product
• Competitive, performance-based compensation and bonus incentive programs
• No-cost mental health and wellbeing support
• Robust health, dental, vision and life insurance options
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave