Retail Store Manager: Dallas Area

About the position

Framebridge is looking for a Store Manager to join our growing, fast-paced team! Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyle. By eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generation. Customers order online in a few clicks, upload their art or mail it in using Framebridge prepaid packaging, and select from a curated selection of stylish frame choices. We custom frame and ship our product directly to the customer in a matter of days, ready to hang. We are excited to be growing our brick and mortar retail spaces to better serve our existing customers and introduce Framebridge to new customers.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail associates
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail associates
• Demonstrate deep product knowledge and design advice to customers and train retail associates to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Anything required to deliver our 100% happiness guarantee

Requirements

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track-record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends

Nice-to-haves

• Degree in art, design, marketing or relevant fields

Benefits

• Competitive pay
• Health, vision, and dental insurance
• Retirement savings plan
• Paid parental leave for all parents
• Employee discount
• Paid time off