Retail Store Manager - Dawley

$40,000 - $40,000/Yr

Buff City Soap - Sioux Falls, SD

Full-time - Entry Level

Sioux Falls, SD

Health and Personal Care Retailers

About the position

The Retail Store Manager at Buff City Soap is responsible for leading a team to create and maintain an exceptional client experience while managing the overall operations of the store. This role involves supervising staff, ensuring client satisfaction, and maintaining store cleanliness and safety. The Store Manager plays a crucial role in driving company metrics and fostering a positive work environment.

Responsibilities

• Supervise and direct the workforce, making staffing decisions including hiring, training, and evaluating employees.
• Ensure client satisfaction and quality of client experience.
• Monitor and motivate staff to achieve performance goals.
• Handle minor maintenance issues and ensure cleanliness of the store.
• Manage safety and security within the store.
• Develop and coach employees to provide excellent client experiences.
• Address client concerns and issues promptly.
• Set a positive example and maintain a calm demeanor during high volume periods.
• Drive company metrics by developing action plans.
• Motivate and instruct the team by implementing company programs.
• Plan, communicate, and delegate responsibilities to team members.
• Manage stock of raw materials, finished products, and supplies.
• Maintain outstanding store conditions and visual merchandising compliance.
• Conduct performance assessments and provide feedback to improve sales performance.

Requirements

• Management and/or sales experience required.
• Basic computer skills (ability to use Word, Excel, and Outlook).
• Ability to manage effectively in a fast-paced environment.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational skills.
• Strong leadership skills with the ability to coach and mentor.
• Team building skills and ability to prioritize and delegate.

Nice-to-haves

• College education preferred but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• Opportunity for advancement
• Competitive bonus plan
• Anniversary gifts for years of service
• Fun contests and incentives for performance.