Retail Store Manager II

Full-time - Mid Level

Sterling, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Store Manager (RSM) at Mobily is responsible for overseeing the sales and operations of a retail location. This role involves leading a team to achieve sales targets, ensuring exceptional customer service, and maintaining operational standards. The RSM is expected to demonstrate strong leadership skills, manage team performance, and implement company programs effectively.

Responsibilities

• Fully accountable for the execution and achievement of sales, service, and customer experience initiatives in store.
• Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to meet and exceed goals.
• Create a positive work environment built around company values where all employees can excel.
• Deliver exceptional customer experience consistently.
• Educate personnel on the compensation plan and ensure employees know how to maximize personal and store sales.
• Partner with District Manager to successfully launch new products, services, or processes.
• Ensure employees are properly trained on new products and promotions.
• Assist Human Resources and Loss Prevention in internal investigations.
• Be available on the sales floor for coaching and developing store personnel.
• Schedule and staff to budgeted hours as assigned.
• Ensure a clean and inviting atmosphere for customers.
• Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
• Respond in a timely manner to all communications and meet all deadlines related to company initiatives, trainings, and inventory controls.
• Ensure protection of assets.

Requirements

• Two (2) years proven retail sales management experience (interactive sales process, commissioned sales).
• Two (2) years of recruiting, hiring, and developing successful store sales teams.
• Excellent sales skills and demonstrated ability to meet or exceed performance standards.
• Ability to motivate, lead, and develop others.
• Ability to work flexible hours, including evenings, weekends, and holidays per business needs.
• Ability to operate a personal computer, wireless equipment, copier, and fax.
• Effective communication, presentation, and interpersonal skills.
• Strong organizational skills with attention to detail.
• Reliable transportation to assist at other locations within a 30-minute radius from home store when needed.
• Valid driver's license and auto insurance.

Benefits

• Unlimited earning potential
• Unlimited growth potential
• PTO after 90 days
• Dental insurance
• Health insurance
• Vision insurance
• Company paid Life Insurance