Retail Store Manager- Mall of America

$60,000 - $65,000/Yr

Zwilling J. A. Henckels - Bloomington, MN

Full-time - Mid Level

Bloomington, MN

Merchant Wholesalers, Durable Goods

About the position

The Retail Store Manager at ZWILLING J.A. Henckels will lead the team at the Mall of America location, focusing on personnel management, operational efficiency, and customer relations. This role is essential for driving sales and ensuring a high-quality shopping experience while fostering a positive work environment for staff.

Responsibilities

• Recruit top talent in collaboration with the HR Team
• Train staff in necessary product knowledge, selling skills, and store operations
• Motivate and develop individual associates through one-on-ones, feedback, and coaching, including periodic employee assessments
• Foster and maintain a healthy, safe, pleasant and cooperative work environment
• Analyze and optimize operations to achieve maximum profitability
• Identify areas of improvement and provide constructive feedback
• Maintain a clean, safe, and inviting store for both customers and employees
• Ensure outstanding and consistent customer service
• Promote the store by developing a local community outreach program
• Collaborate to successfully execute in-store and off-site special events

Requirements

• Minimum of 3 years retail sales management experience required
• Associate or bachelor's degree preferred
• Strong business sense and excellent problem-solving skills
• Excellent written, organization, and communication skills
• Professional and collaborative approach with ability to easily adapt
• Comfortable with Microsoft Word, Outlook, and Excel
• Able to stand and/or walk for extended periods of time
• Able to lift 35 lbs. or more and comfortable using a ladder

Nice-to-haves

• Culinary experience
• Staff training experience
• Organizational skills

Benefits

• Medical/ dental/ vision package
• 401k plan
• Generous employee discount
• Paid vacation and sick time